Refund policy

USA Kitchen Co Return & Exchange Guidelines

Items must be returned within 30 days of purchase (store credit may be issued after 30 days).
Items must be in new, unused condition and include all original packaging.
Partial store credit may be issued if an item is returned used, missing original packaging, or after 30 days.
Shipping costs are non-refundable.
For questions, call us at (507) 400-7676

Return Labels
For change-of-mind returns, customers are responsible for return shipping. For items that arrive damaged, defective, or incorrect, we will provide a prepaid label after approval.

How to Return or Exchange an Item
1. Repack the item in its original packaging.
2. Ship via UPS, FedEx, or USPS insured mail. Include "Attn: Returns" on the label.
3. Include your receipt and a brief written explanation for the return.
Important: Returns sent without prior approval may not be accepted. If your return is approved, we'll email you a prepaid return shipping label and instructions (when applicable).

Damaged or Incorrect Items
Please inspect your order upon arrival and contact us right away if something is damaged, defective, or incorrect. We'll make it right as quickly as possible.

Non-Returnable Items
We cannot accept returns on the following:
- Perishable goods (including food)
- Personal care items (such as soaps)
- Gift cards
- Final sale or clearance items

Not sure if your item qualifies? Contact us before sending it back.

Exchanges
The fastest way to get the item you want is to place a new order, then return the original item for a refund or store credit (subject to the guidelines above).

Refunds
Once your return is received and inspected, we'll notify you of approval status. If approved, your refund will be issued to your original payment method within 10 business days. If more than 15 business days have passed since approval and you haven't received your refund, please contact us at info@usakitchenco.com.